Shipping policy

At Sela Merch, we are committed to delivering your order—your declaration of faith—to you as efficiently and reliably as possible. Please review our shipping process and timelines below.

1. Fulfillment and Processing Time (The Build)

Each item of Sela Merch apparel is handled with care and purpose. Before your order is shipped, we require time to process and package your items.

  • Processing Time: Orders typically take 2–5 business days to be processed and prepared for shipment.

  • Order Confirmation: You will receive an order confirmation email immediately after purchase. This email confirms your order details, but does not include shipping information.

2. Shipping Time & Delivery (The Journey)

Once your order has been processed, the shipping time begins. Shipping estimates vary based on your location and the shipping method chosen at checkout.

  • Domestic (U.S.) Standard Shipping: Typically takes 3–7 business days after fulfillment.

  • International Shipping: Can take 7–21 business days after fulfillment, depending on the destination country and customs processing.

Total Estimated Delivery Time (Fulfillment + Shipping):

  • Domestic: 5–12 Business Days

  • International: 9–26 Business Days

3. Shipping Costs

Shipping costs are calculated at checkout based on your order's weight, dimensions, and your delivery address.

  • Free Shipping Offer: [Optional: If you plan to offer a threshold, state it here, e.g., "We offer free standard domestic shipping on all orders over $75."]

4. Tracking Your Order

We know you are eager to receive your new apparel!

  • Tracking Notification: Once your order has been processed and shipped, you will receive a separate Shipping Confirmation Email. This email will contain your tracking number and a link to track the status of your package.

  • Tracking Status: Please allow 24–48 hours for the tracking information to update once you receive the email.

5. International Orders and Customs

For all international orders, please be aware of the following:

  • Customs Fees/Duties: Sela Merch is not responsible for any customs fees, import taxes, duties, or other charges that may be applied by the destination country's customs office. These charges are the responsibility of the customer.

  • Customs Delays: Customs processing times can vary and may occasionally delay delivery beyond the estimated window. We cannot influence or speed up these processes.

6. Incorrect Address / Unclaimed Packages

  • Address Accuracy: Customers are responsible for ensuring the correct shipping address is entered at checkout. If an order is returned to us due to an incorrect or undeliverable address, the customer will be responsible for the reshipment cost.

  • Unclaimed Packages: If a package is marked as "Unclaimed" by the postal service and returned to us, the customer will be responsible for the cost to reship the package.